Customer Success Manager (CSM)


• Managing the current interface with the company’s customers from the moment the sale ends, including answering inquiries, handling problems and forwarding them to the relevant parties in the company
• Management of intra-organizational interfaces between consumers and the company’s departments, such as the yielding assets department, engineering, procurement, operations, and more
• Overall responsibility for strengthening the relationship, which includes monitoring and controlling the quality of the company’s service to customers
• Responsibility for customer retention
• Managing negotiations to renew agreements with customers
• Initiating and supporting business development of products with existing customers in coordination and guidance with the Israel Business Development Department
• Close work with the work interfaces in the organization: sales, legal, business development, billing

• Bachelor’s degree in business administration/economics/law or other relevant fields – mandatory
• Previous professional experience working with the agricultural/settlement/commercial/industrial sector – a significant advantage
• Ability to make decisions independently and quickly, and raise red flags in time and wisely in front of the relevant parties
• Broad business and commercial understanding
• High sense of service, excellent human relations, assertiveness and a high capacity for management and independent learning